Project management conflict resolution case study

Backward Pass 01 February, The second part of our look at an effective way to calculate the critical path during the PMP exam. Velopi proposes a simpler approach that works better in the PMP exam situation.

Project management conflict resolution case study

Now that we realize conflict can appear at any time, what are we supposed to do about it? As with any other challenge, we approach this situation with a process. At first glance, applying a process to a conflict may seem cold.

I take a different view. Responding to a conflict without any kind of framework is less likely to be successful.

Project management conflict resolution case study

Remember that there is a time and place for each approach. By withdrawing, you have the opportunity to come up with better ideas to address the conflict. While withdrawing and avoiding is valuable in the short term, it can be over used. If you retreat from a conflict situation and fail to follow up, the conflict is likely to become worse over Project management conflict resolution case study.

Withdrawing and avoiding also works well as a self-management technique. On long term projects, anything over a few weeks, persevering and strengthening the project team becomes very important.

After all, project team members are constantly emphasizing differences, making progress on the project becomes very difficult. Areas of agreement to emphasize will vary depending on the context.

You can look at shared commitment to the project and how disagreement impacts others on the team. You may also want to reference areas of agreement that surfaced during other stages of the project.

Successfully using smoothing and accommodating requires understanding of the parties in conflict. For example, are the parties truly upset about a work package being one day late? Or is there a deeper source of conflict?

As a project manager, nobody expects you to have the capabilities of a therapist though that level of empathy is certainly helpful.

For example, you may have an ambitious developer who is interested in learning the Salesforce interface deeply and asks to go on a week-long training session. Based on your analysis of the schedule, that type of training would cause significant problems for the schedule. In this situation, the developer obtains partial satisfaction and the project manager largely maintains the project schedule.

The compromise and reconcile technique does have some drawbacks. To successfully use this method, the project manager needs to understand the needs of the person or stakeholder.

The project manager also has to be willing to make changes to their project. For compromise to be successful, each party needs to benefit and sacrifice party of their objectives. Project managers can also compromise across time. In any case, this type of change is best documented through a change request.

Otherwise, it is easy to lose track of the change. For example, a project manager in a construction environment may force staff to complete safety training and wear company assigned safety equipment. In that context, safety procedures protect the individual and the team.

Specifically, the project manager is likely to harm relationships with the project team by using this method. Abuse or overuse of this technique tends to cause more conflict in the long term.

This technique has two major benefits; the conflict itself is solved and the project team is strengthened as a by-product of working to solve the problem. This technique is most likely to be successful in situations where the project team already has a high level of trust.

Creativity makes a difference in coming up with new solutions.

For further reading on this topic, read my article How To Improve Project Team Creativity on creativity and problem solving. Among conflict management techniques, collaboration has one major disadvantage.

Of all the techniques covered in this article, creative problem solving takes the most time and energy. If interpersonal skills are not your strength, you may find this technique very challenging. What conflict management techniques do you find most helpful in project management?

How have you developed your conflict management skills over time? Now check your email to confirm your subscription.Krahn, J.

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& Hartment, F. (). Effective project leadership: a combination of project manager skills and competencies in context. Paper presented at PMI® Research Conference: New Directions in Project Management, Montréal, Québec, Canada.

8 thoughts on “ Conflict Management Techniques From the PMBOK Guide ” Pingback: New PM Articles for the Week of November 10 – 16 - The Practicing IT Project Manager Pingback: 11 Ways to Manage Project Conflict | Project Management Buzz.

Project management is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time.

A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or staffing.

A Case Study of Conflict Management: Family Conflict Resolution Lessons from the Home One of the most common forms of conflict many of us will face is the inevitable dispute with a family member or loved one.

When I was studying for my PMP exam preparation, I studied the conflict resolution techniques. But, while studying a few PMP exam references books and in the PMBOK guide, I observed a discrepancy..

All reference books suggested that confronting is the best conflict resolution technique, and a project manager should use it in all cases. Case Studies for Conflict Resolution: A key element in civil rights training Wisconsin WIC 3 Case Study #3 In a predominately Hispanic community, a .

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